Welcome to Vielokal Travel. By using our website and booking our services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.
A booking is considered confirmed only when a deposit or full payment is received.
Payment can be made via bank transfer, credit card, or electronic invoice through email
Full payment is required prior to the commencement of the tour unless otherwise agreed.
All prices are quoted in USD (or clearly stated currency) and are subject to change without prior notice.
Prices include only what is mentioned in the tour itinerary. Any personal expenses, optional activities, and meals not stated are excluded.
Cancellations must be made in writing via email to contact@vielokaltravel.com.
Cancellation fees may apply depending on the timing of your request:
More than 30 days before departure: Full refund minus administrative fees (if any)
15–30 days before departure: 50% refund
Less than 15 days before departure or no-shows: No refund
Refunds, if eligible, will be processed within 10 business days.
Requests to change your booking (dates, group size, etc.) are subject to availability and may incur additional charges.
We will do our best to accommodate any reasonable changes but cannot guarantee all requests.
We reserve the right to cancel or modify any tour due to unforeseen circumstances, including weather, natural disasters, political unrest, or low participation.
In such cases, you will be offered an alternative tour or a full refund.
Travel insurance is highly recommended for all travelers to cover unexpected events, including trip cancellations, medical emergencies, and lost luggage.
Vielokal Travel is not responsible for any costs incurred due to the lack of travel insurance.
It is your responsibility to ensure that you are in suitable health for travel and that you meet all entry and vaccination requirements for Vietnam.
You must inform us of any medical conditions or dietary restrictions in advance.
Vielokal Travel acts only as an agent for transportation companies, accommodation providers, and other service providers. We are not liable for any loss, injury, damage, delay, or inconvenience caused by third-party services.
While we strive to deliver the best experiences, we are not responsible for circumstances beyond our control.
All content on vielokaltravel.com including text, images, and logo, is the property of Vielokal Travel and may not be used or reproduced without written permission.
These Terms & Conditions are governed by the laws of Vietnam. Any disputes arising will be subject to the jurisdiction of the courts of Vietnam.
For any questions about these Terms & Conditions, please contact us at:
📧 Email: contact@vielokaltravel.com